All readings and sessions are personalised and non-transferable. Refunds are available for undelivered services only. Once a reading has been delivered or a session has taken place, all sales are final. If you have a concern, please contact us before booking.
Our Services
Jahben Astrology offers the following digital services:
- Email Reading — written personalised reading delivered within 48 hours ($40)
- Tarot Reading — Rider-Waite-Smith spread delivered within 48 hours ($60)
- Clarity & Awareness Session — live 1-on-1 session ($90)
- Layered Reading — full tarot, astrology & numerology report delivered within 48–72 hours ($150)
All services are digital and personalised. No physical products are shipped.
Refund Eligibility
You are eligible for a full refund in the following circumstances:
- Your written reading was not delivered within the stated timeframe (48 hours for Email and Tarot Readings, 72 hours for Layered Reading) and you have not received a response to a follow-up inquiry
- Your live session was not fulfilled by Jahben and no rescheduling was offered
- You contact us to cancel a written reading order before Jahben has begun preparing it
Non-Refundable Circumstances
The following are not eligible for refunds:
- Written readings that have been delivered to your email inbox
- Live sessions that have taken place in full or in part
- Dissatisfaction with the content or outcome of a reading — spiritual guidance is subjective and interpretive in nature
- Incorrect birth information provided by the client that affected the reading
- Failure to provide birth details or a question after booking, resulting in a delayed or unstarted reading — please contact us to resolve this
Cancellations & Rescheduling
For live sessions (Clarity & Awareness Session):
- Cancellations made more than 24 hours before the scheduled session are eligible for a full refund or reschedule
- Cancellations made less than 24 hours before the session are non-refundable but may be rescheduled at Jahben's discretion
- No-shows without prior notice are non-refundable
How to Request a Refund
To request a refund or raise a concern, contact Jahben directly:
- Email: jahbenreader@gmail.com
- WhatsApp: +1 (424) 409-1154
Please include your name, the email address used for payment, the reading or session purchased, and a description of your concern. We aim to respond within 48 hours.
Approved refunds are processed back to the original PayPal payment method within 5–10 business days.
Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or PayPal. Most concerns can be resolved quickly and directly. Chargebacks raised without prior contact may affect your ability to book future sessions.
Delivery Timeframes
- Email Reading — delivered within 48 hours of receiving your birth details and question
- Tarot Reading — delivered within 48 hours of receiving your question
- Layered Reading — delivered within 48–72 hours of receiving your birth details and question
- Clarity & Awareness Session — scheduled by mutual agreement after booking
Delivery times begin from the moment Jahben receives your birth information and question — not from the moment of payment. Please send your details promptly after booking to avoid delays.
Contact Us
If you have any questions about this policy or your order, please reach out before booking. We are happy to answer any questions.